Darlene Rodriguez

Review of 5 Grand Auto Land

Where can I even begin to express my feelings abou...

Where can I even begin to express my feelings about this place?? With such a busy schedule, I never imagined shopping for or financing another car. 2 years ago I let go of a beautiful dream car I had. It was a difficult but necessary decision I made. Ruining my credit was the downside of it but I was hopeful that one day again I would get myself another one. I saved just a little bit of cash here and there but saving to buy one out right was just beginning to look like a real long shot with other more important matters interfering every time. UNTIL I drove by 5 Grand Autoland on the 4th of July. In driving by in the early evening I saw a beautiful white angel! No, not Dave! haha! A white 2004 Yukon XL Denali! Just like the one I had! I pulled over just to peek inside and remind myself how bad I wanted one again and to motivate myself to keep saving.

THEN I saw the real WHITE ANGEL, Dave Spurling! He approached me and asked if I was looking for a car. It was after hours so I was unsure if he worked there but he sparked a great and inspirational conversation with me. A conversation of hope. I shared with him my story of my fallen dream car and he said he could get me in that car. NO WAY! I thought! Nobody can approve me now!

I took his card and told him I would think about it. He later sent me a text message reminding me that all I needed to do was fill out the online app and that he could work his magic and let me know what I would need to make it happen.

I was skeptical but damn I couldn't stop thinking of how certain he made me feel. So I said screw it. I submitted my online app close to 11pm at night after so much pondering. 6:30am I receive a text that read, "I already got you approved".
I was SOFA KING IN SHOCK!! But so darn happy and excited! And my next thought was, 'must be a crappy rate'. NOT AT ALL! I don't know what he did, said, or how he did it but he got me approved.

During the course of the next week I brought in a very small down payment, completed paperwork and picked up my car! It was then that I met Kip and Ray. Ray was so funny and such a pleasure to deal with! He drove me to pick up my car from the lot they hid it at for me (because they HELD it for me until I could pick it up) and he treated me like VIP. Kip was so sweet and made me feel very welcome and at home throughout the entire transaction. He was honest and helpful in answering all my questions to be sure I left there without any uncertainty or regrets. The atmosphere was so comfortable and inviting because of these 3 guys!

I've had the car now for 2 months and Dave still keeps in touch with me to see how things are going, if there are any issues or just to ask what new upgrades I've added. I truly owe the biggest thanks and 5 stars to Dave! He took my experience from the fear of trying again, to having hope and him delivering as promised. He's sincere, personable, genuine, and understanding. He BELIEVES in second chances and by damn works hard with such poise to help you. That personal touch with sincerity is absolutely priceless and I've only received that type of service from one place, 5 Grand Autoland.

Did I mention that after I signed the deal he and Kip called me in to sign an even BETTER DEAL?!! They saved me more $$$, reduced my interest rate further and cancelled the remaining balance of my down payment! So even when I thought I had received the best, I received even MORE.

**Update: it's been years since I first posted this review but wanted to update it. Less than 2 yrs after purchasing my car, the transmission went out and I had to have it rebuilt, there was also a slow oil leak, and the vehicle's suspension was shot. During the purchase I did ask why the "Air ride control" notice was coming on and they said they'd have it checked before I pick up the car and have it fixed. I should have taken it to a mechanic to confirm but I didn't.