If I can give this company 0 stars I would. Their ...

If I can give this company 0 stars I would. Their debit machines are consistently faulty. My bank card was card twice when one of the transaction was not successful. Yes you can request a refund or should I say BEG for a refund from this company. They have no guarantee on when you can get your money, their contact center reps all give different answers every time you call. For example I was told the funds will be automatically reimbursed to me, then the next communication with them oh you will be receiving a cheque within 10 - 15 business days after approval. However, there is no time line for approval. A big company like Coinamatic Canada has no timeline for approvals of refunds. I asked the rep so you are saying it can take 1 month, 6 months or 365 days for my refund to be approved? "YES" was her response. Very unacceptable!