Customer service is terrible. No one called me ab...

Customer service is terrible. No one called me about the status of my car. I had to call them to get information about my vehicle. They informed me the price I would have to pay when I called Friday afternoon.I dropped my car off at 9:00am on a Friday for the air conditioner, I did not get it back until Tuesday evening at 5:00. I had to call Friday and Monday to get the status of my car. Tuesday the service agent call and tells me I have to pay additional fee to have air conditioner repaired. Customer service is terrible. The manager argued with me about where to park the loaner vehicle. I told him there was no where to park and tried to give him the keys to park it. He says if I don't follow instructions next time, I will not be allowed to come there. Very terrible service.