I can't say I've stayed at any of their properties...

I can't say I've stayed at any of their properties, but I did get bullied into booking one of their getaways for $99 (the guy would not get off the phone). However, once I sent a couple emails asking them to cancel my trip, I received a polite reply from their marketing guest services manager, who apologized and processed my refund. I really appreciated the refund, which was the only redeeming feature of my experience.