A good dealership is best graded on how it treats ...

A good dealership is best graded on how it treats it's fellow employees and people who are not "buying customers". I can tell you the way the "sausage is made" at this dealership" is not something I would want to experience in a buying situation should there be any misunderstanding or difficulty in any department. Dismissive and cool treatment are the best ways to describe their countenance toward anyone who is not a prospective buying customer.