Krista Mercuri

Review of Sterling Homes Edmonton

We had nothing but good experiences with Sterling ...

We had nothing but good experiences with Sterling until we actually moved into our home. Since our move back in May we have had nothing but issues. Here is a list of just a few of the problems we have had to deal with and are still dealing with.

Our front door leaks every time it rains. They have been out to "fix" it 3 times and it still leaks. And every time they have been out its taken weeks to even get service in the first place. The last time someone was out to test if it still leaked (which it does) was 3 weeks ago and still haven't heard when someone will be out to "fix" it again.

We are in a duplex and our ventilation system carries the smell of whatever our neighbors are cooking and pumps it out through the vents in our house. This has been an issue since we moved in and nothing has ever been done about it. We don't run our venting fan system in order to keep the smell out and that doesn't always work. The guy we deal with from Sterling told us that the instal was done properly and to code but I'm not sure how he knows that considering he's never come out to look at it. We previously lived in a condo with neighbors surrounding us and we never had this issue that we could smell what our neighbors are cooking. We also have friends and family that live in duplexes and they don't have this same problem. I have had to switch rooms in the middle of the night with my 3 month old because our master bedroom stinks like food. I'm not an expert on this but I'm positive that I shouldn't smell my neighbors food when I bend down and smell my vents.

They were out twice to fix our laminate floors in our basement because they were buckling. They are fine now but they have yet to come back and fix the trim that got beat up from the process.

It took 3 months for them to send out someone to check out all of our drawer faces that were loose and the screws in them were all stripped otherwise we would have done it ourselves.

Again these are only a few of the issues we have been dealing with. I have never been so disappointed in a home purchase. It makes me really sad
because we were so excited to move in and start our family and start making memories here. It's been nothing but stress and headaches.