Peter James

Review of Castle Bromwich Hall Hotel

I booked 2 rooms at 10:15pm at night directly with...

I booked 2 rooms at 10:15pm at night directly with the hotel - due to a sudden change in circumstance (breakdown) I need to cancel the rooms 15 minutes later. The receptionist had gone off duty but the night manager said it would be no problem and it would be sorted in the morning.

I asked if he would refund the cost of the breakfast that was also included in the price - again he refused...

If they are so desperate for money maybe they should improve the hotel so more people would like to stay in it?