DuChene Family

Review of Beaulieu Canada

I would avoid purchasing from this company. They m...

I would avoid purchasing from this company. They manufacture a subpar product that doesn't actually have a guarantee (contrary to what the company claims). I have 3-year old laminate that the top is peeling off of, and after MONTHS of attempting to contact this company, someone finally responded and declared it to be normal wear-and-tear and damage (yes, both) without even having seen it. I persisted, especially since some of the peeling/cracking was in a closet; how on Earth would someone damage that. Eventually a rep came out, and months later I received a "report" that stated that since no one else complained, the laminate was fine. There are other owners in my building with similar issues, so I know that's inaccurate. They said that if I hire a specific flooring inspector (and it has to be the guy they chose!), and he finds that the laminate is faulty, they'll deal with it. Needless to say, that's ridiculous, so I highly recommend avoiding anything made by Beaulieu Canada, unless you have nothing but time and money to waste. Also please note that they declared bankruptcy last year, and then "restructured", so I'm guessing that they never really intended to honour any guarantees anyway.