Mike Moffatt

Review of Carpenters Solicitors

Edit: Spoke to James who cleared up a few misconce...

Edit: Spoke to James who cleared up a few misconceptions about how companies such as Carpenters receive their payment. This however still doesn't excuse the lack of communication and the method of communication when I did receive it. A reluctance to have the conversation with the third party insurers which ultimately resulted in their acceptance of liability is still a sore spot and although I now feel less bitter in my dealings with Carpenters, I still would not use them in future.

Everything was great at first. I was regularly contacted by Carpenters who promptly gathered any evidence I could provide and they helped to arrange my appointment with a medical professional. I was repeatedly told I had a strong case and that they were aggressively pursuing the third party.
However once all of their potential revenue streams had dried up and they had maxed out their legal expenses, bam. All contact stopped. When I did finally get a response I had a new case handler and without even giving me the courtesy of a phone call, simply sent an email pressuring me to accept 50/50 responsibility. They ignored irrefutable evidence which discredited the third paty's tall tale. I dug my heels in and refused to accept any portion of blame and after weeks of back and forth, my new case handler begrudgingly went back to the third party to seek clarification of her story, at which point she accepted full liability!
I will NEVER add legal cover to my motor insurance again. They are only interested in milking your case for their own financial gain and will only actually help you if you have dash cam footage and an independent witness who can corroborate your story... But if you had those things, why would you need a Solicitor in the first place!?