I usually don't post reviews but feel that this is...

I usually don't post reviews but feel that this is important to note. I made reservations through Priceline which I love, trust, and always book through. Called the hotel to have an earlier check in than 3 pm and was rudely told that there would be an extra $25 charge for early check-in. I explained why they are the only Hilton hotel to charge an extra fee for early check-in when I have stayed at Hampton Suites, Embassy Suites, Hilton Gardens, and Hilton Downtown...all owned by Hilton and have never been charged extra for early check-in. Then the same lady manager at the front desk was rude and argumentative with me, the paying customer, and proceeded to tell me that most all other hotels charge extra for which I told her she was wrong. Then charged an extra fee to park in their parking garage and was then told the pool is closed because of Covid, which none of the other Hilton hotels have their pools closed. The customer service was very poor, maybe she is having a bad day, however not an excuse to treat a paying customer rudely, plus wasn't wearing a mask! Then get settled in the room they assigned me and there is dust literally all over everything, so I know they didn't thoroughly clean which is a bit unsettling! Needless to say this is the first and last time I stay at the Double Tree! Customer beware!!! Wouldn't recommend!!