Jennifer Erwin

Review of Embassy Suites - Vanderbilt

Definitely not as nice as other Embassy Suites I'v...

Definitely not as nice as other Embassy Suites I've stayed at. There are only two elevators for the entire hotel and the weekend I stayed only one of those were working. Unfortunately I was on the 9th floor so I had to wait for up to 15 minutes for an elevator that had way too many people inside. When checking out I paid for my parking with cash but when I got home realized that the hotel charged my card for it too. When I called about it they were rude, didn't believe me that I paid it in cash and said I needed the receipt to prove it. I was also promised some Hilton Honors points for the elevator inconvenience but never received them. On a positive note, location and shuttle service were nice.