kal khamis Review of Stampede Toyota
About 10 days go, I went into Stampede Toyota to a...
About 10 days go, I went into Stampede Toyota to ask a few questions about my 2014 Toyota Tundra which I purchased on December 26, 2016. I arrived, and I waited approximately 20 minutes for an employee to approach me. No one came up to me, so I left because I had a prior commitment. On my way home, I called the dealership to talk about the problems I was having with my truck. He told me to come in, and I would explain everything then. A few days later, I drove back up to the dealership. I explained to the gentlemen, whom I was previously on the phone with, that the entertainment system in my Tundra kept freezing. I also noticed that the interior reading lights were constantly flickering while they were on. I ended up making an appointment for September 5th, 2017 at 9:30 am to fix everything with a mutual agreement that the repairs would be covered under warranty. I showed up for my appointment, and I signed something that stated that my Toyota Tundra was under warranty, and that I did not have to pay anything. After I signed the paperwork, I was told by the service rep that my car was no longer under warranty even though, to my understanding, I had just signed paperwork stating I would not have to pay for the repair. To add to this, when I first purchased my truck back in December, I was told many things that would be done to the truck to get it ready. To start, the Tundra did not come with a trunk cover, so I asked for one to be installed. It was installed, but the cover had hail damage on it. I informed the dealership about this last winter, and I still have yet to hear back from them about this particular subject. Furthermore, I also asked for the mats in the truck to be replaced because they were a little torn. The mats were never replaced. I continued using this dealership because I was treated well at the beginning, but once I purchased the vehicle, the quality of service immediately regressed. I will not be visiting Stampede Toyota again and recommend others do not as well. This is very likely my last Toyota.
Comments: