B

My review is mostly from the point of view of the ...

My review is mostly from the point of view of the fitness classes so keep in mind I haven't had much experience with other aspects of this Y. The facility is quite nice and the pool is great. The staff is nice and mostly friendly (mostly college students it seems), although they often don't seem to know what's going on, especially with fitness classes. I've been pretty impressed by the fitnesses instructors they have found--this was better than I expected. The communication about fitness classes is really poor, overall...not just to students but I've seen poor communication from the Y to teachers as well...not telling them when the Y is closed for construction, when there's break in classes. So then teachers don't know either, and the Y often doesn't communicate with people by email about class cancellations, etc. Class updates aren't part of the standard text updates either..I can't figure what those are for...it seems like they only update about the pool and the bathroom. In addition, the web site (which is clunky overall) isn't always accurate for which classes are actually happening and which ones aren't, so you really have to call the front desk and sometimes they don't even know. They really don't seem to have much of a system checking people into classes, either--sometimes they check your punch card or online registration, sometimes they don't. You have to pay a lot extra in top of a membership for most of the fitness classes at this Y (maybe that's true of others Y's as well) so it's pretty frustrating to have to deal with the communication issues and mis-management of these when you're paying so much for them. On the plus side, they do have a pretty variety of class offerings, including several different types of dance classes, which I've appreciated.

Comments:

No comments