Not a great visit this time :-( After staying at ...

Not a great visit this time :-( After staying at this hotel several times, we used to find it a great find, until our last visit. The rooms were not cleaned properly. When having dinner, we had to wait over 20 minutes after having had our starters because no one was around. When I found the lady who was serving, she was on her mobile phone! The hotel staff didn't seem to care and the manager as not called after two weeks to address the problem!