Bryan Friberg

Review of Monarch Casino Black Hawk

Enjoyed our day until running into a security guar...

Enjoyed our day until running into a security guard too full of himself and his authority. Got kicked out on the way up to the buffet for being silly on the escalator.

Spoke with management who said he'd "look at the tape". Wow.

Terrible customer service and lack of care concerning handling a non-issue - could have just allowed us to enjoy the buffet and leave but nooooooo.

We spend thousands there, tip well and usually come up every week. I'm sure they won't notice two more empty seats at their tables, but they should.