Unbelievable!!!!! At this day and age they cannot ...

Unbelievable!!!!! At this day and age they cannot fix the machine to load a laundry card. Not working since 9 days straight.... like what kind of techs do they have???? I call every day and get a "I'm sorry for the inconvenience"... Is that getting my laundry clean, heck no!!! When you're on hold the automated voice says, "We go over and above for our customers", biggest joke ever! Unacceptable!!!! They do not look for a solution, just make the problem worse with their snarky employees that answer the phones after 5:00 PM.... I have had two nice ladies understanding the problem, but I guess their hands are tied.... unbelievable