I just left Kohler Spa and had a facial. There was...

I just left Kohler Spa and had a facial. There was a group there that was very noisy and no one told them to quiet down. In addition to that, my facial services were cut and when I asked the technician if they did extractions with the facial I had she told me no but when I asked for the manager when checking out, she told me because I was a few minutes late, the tech didn't do the extractions. I told her that they should have told me that and given me the option to reschedule instead of telling me that they didn't do extractions with the facial I had. I will just chunk this up as an experience.