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Review of hôtel and spa serge blanco

We stayed one night in the hotel and were quite di...

We stayed one night in the hotel and were quite disappointed for several reasons:

1.) Overall condition of the hotel: it was surely once worth a 4 star rating but it seems like no money was spent for restauration or maintenance since 25 years. Our room was at the third floor: Clean but with lots of scratches, bumps, damaged furniture.

2.) Spa: We booked mainly because of the spa and the possibility to use the sauna. There are two separate saunas for women and men which is not really helpful when you want to spend some time with your partner, but anyway ignored by most. The sauna itself is a little chamber with wooden furniture which is already brown from sweat. Apart from that is is not really getting warm, but this surely depends on individual preferences. For the swimming area you need a bathing cap (for hygenic reasion although everyone is sitting with swim suits in the sauna) which can be bought for 2,50 upfront unless you bring you own.

3.) At night a firealarm went of many times between 3 and 6 am. At night it was quite chaotic until we could get the information that it was just a technical defect of a sensor. Mentioning that at the check-out we were directly told that we will get a 15% discout for the night. As the receptionist realised that we booked online (and somehow already had a 15% discount) we got 10 off. In the end I would rather liked to have little courtsey (short excuse, longer breakfast timeframe) than that.

In the end we left with the feeling that the hotel is run in "cash-out" mode..