Unfortunately we were unable to arrive due to the ...

Unfortunately we were unable to arrive due to the COVID 19 pandemic. The information policy prior to the cancellation of the travel ban was a disaster: it simply did not take place. No mail, hotline not available, no customer service. The trip should start at Easter. Centerparcs has not yet reimbursed the travel price illegally, despite repeated requests by email, registered mail and now by lawyer, and thus violates valid EU law. An employee on the phone then explained jovially that the management had made the decision not to pay out. You can't believe it ...!