Miguel A. C

Review of Security National Automotive A...

How long you think a refund should take? 4 to 6 we...

How long you think a refund should take? 4 to 6 weeks? It s unfair, they hold on my money. I have an account financing a Toyota Corolla 2018 which I trade. Dealership paid them all the balance of the account. Even though knowing that they collected all the balance paid by the dealership on the 27 of June. They went to charge me another payment which they took on July 1st. Now expecting my refund to be expedited since they made a mistake. They want to hold on my money for 4 to 6 weeks. In this 21st century, banks do refunds with thin 5 business days. Even though being an good customer, and paying every month with autopay. They don t care about the customer, otherwise they would understand me as give my refund in reasonable time manner. They care about the money as my understanding. Not the customer, I guess I m not the only here since the rating says it all.

You will be surprise how many I have called to speak with a manager and a senior manager who apparently are disappeared or vanished trying to avoid the customer. You will be surprise how many time the customer service representative told and said to me that he submitted an order for a call back which never happened until the day of today and will
Not happen the dat after. Basically, this company is the champion of the worst companies and even that you may loose being the worst. Which is untrue.