Surgeon's work, very good. Immediate pre and post ...

Surgeon's work, very good. Immediate pre and post op very good.
Surgeon's secretary never returned calls or emails. I had to call my ins. to find out if surgery was even approved literally 10 days before scheduled date. I decided to make my own pre-op appointment 7 days before my surgery, as she never called to set one up or even tell me I had to.
After surgery when anesthesia wore off, my pain went through the roof. Lots of calls and tears for 3 hours to nurse station before she called attending physician and he increased my .5mg dilauded to 4mg..quite an inrease. When pain creeped up again hours later, I gave nurse fare warning so I would not fall behind like before. Again, I was brought to tears with inadequate pain management. I am a 52 year old female with typical surgery experiences and never in my life had I experienced such poor care. In 24 hours i was given a total of 8 mgs of an extremely powerful Pain killer and never recieved a stool softener the entire time, even though it was verbalized to my nurse by the attending. That proved to be an issue without a movement until 4 days later. As an aside, the bathroom in my room not only had a filthy film in the sink, one like you might see in a dirty club or restaurant, but in addition the botton 3 rows of grout between the tiles were black with filth. The wall and floor trim were stained with splashes of fluid from God knows what. My family and parents have been in other hospitals in the city over the years and this one is filthy in comparison as far as the patients rooms are concerned.
Although the surgery was a success, my over all experience just aweful. I truly expected at least an equivalent experience to the other top hospitals in the city. Not even close. If it wasnt for the restrictions on my insurance I would never come to this place again, if I had to stay overnight.