Prior to driving on US 36 HOV lane I bought a tran...

Prior to driving on US 36 HOV lane I bought a transponder to comply with the rules that were in place to drive in the HOV lane. I had to set up an account by paying $15 for the transponder and another $35 to Express Toll as an initial amount that they could deduct from my in case I used the toll road.

Last month I got a bill from using the HOV toll road even though I had a transponder. Express Toll automatically deducts, at will, from the account I set up. I called Express Toll and asked why I got the bill and why they deducted from my account. The woman said the transponder should be mounted behind the mirror not below it as I had done. So I changed where it was mounted. This month I got another bill, this time I emailed Express Toll and was told the transponder needed to be mounter horizontally, not vertically as I had done. At this point I re-read the mounting instructions. The instructions state "affix the transponder on the INSIDE of the windshield below your rear-view mirror with the HOV / TOLL switch side facing the driver" It says nothing about being behind the mirror or mounting it horizontally. I realized I had done nothing wrong, I followed the instructions that Express Toll set up, I had the proper amount of people in the car with me, I was due a refund.

I emailed Express Toll asking for a refund for past, present and future tolls for which I was in compliance. To date they have not refunded any of my money and continue to deduct from my account even though I have the transponder, have the required people in the car and have complied with their program. I wonder how my many thousands of people Express Toll has just taken their money even though they have complied with the very rules the company has set up. I am sure thousands are due a refund, yet Express Toll makes it nearly impossible to get one. They deserve zero stars.