Amber Flowers

Review of South Central Rural Telephone ...

Literally the only option where I live. As a resul...

Literally the only option where I live. As a result, it makes customers feel like being taken advantage of. I pay over $30mo for a house phone I NEVER use and NEVER need. I had tried leaving it plugged in, but the level of spam calls was so frequent DAILY that I had to just leave it unplugged. I have a mobile phone via Bluegrass Cellular as most locals do now and do not need nor want a house phone. I shouldn't have to waste $30mo for something I don't want. I don't like being forced to pay for it. Especially since my location has been 'upgraded' to fiber optic. It's so outdated to still have to have a housephone considering the cost of smartphones. $200mo for a mobile phone, internet, housephone. That's with me turning OFF cable! I've seen them go off on social media about customers complaining about the phone requirement. Very unprofessional. Seriously, just please find a way to change this!! I'd rather pay $30 for faster internet! Which is also an issue. I upgraded to 5 up and 5 down. Speed tests NEVER show me at that level despite me paying extra for it. I require fast internet for my business. To be paying extra for faster and not get that is frustrating. If they'd stop forcing home phones and provide the speed that we pay, most of us would gladly pay more to upgrade to even faster level. I'm dying for 10up and 10down or faster, but for now...I feel too cheated to upgrade again. Their customer service has however always been nice and when they did put in the fiber optic, they replaced the grass, gravel and everything as if it never happened. My business relies upon their service, so I hope they listen to their customers!