Raymond Kirsche

Review of The Ritz-Carlton, Berlin

Good property in a good location (although Potsdam...

Good property in a good location (although Potsdamer Platz is pretty dull), but staff way out of their depth. Wrong tariff charges on arrival, final bill was 600eur too high, blocked amounts not unblocked until I called 4 days later, restaurant and reception staff disorganized and junior without proper training it seems. Very disappointing experience all in all