Rachel Winder Review of Sutherlin Nissan Mall of Georg...
If I could give an absolute 0 I would. Long story,...
If I could give an absolute 0 I would. Long story, short message is DO NOT GO HERE! I would drive out of my way to get to another Nissan shop. 2008 pathfinder with 110,000 miles on it. Needed a new transmission so I took it to Nissan because of my warranty. Nissan told me I also needed a new radiator, thermostat, timing chain and housing and most of it was under warranty so I told them to replace it all. 2 months later all the gas starts pouring out of my car when I m pumping gas so I took it back to them and was told I needed a new pressure valve and fuel canister so I paid $1000 for that. Another month later something blew under my hood and all the coolant started pouring out so I took it back to them thinking it had something to do with the radiator from before. Was told by Stuart that I needed a new heater control valve, but the 2008 pathfinders do not have a heater control valve. I talked to Stuart about 4 times on the phone and every time I told him to wait and not do the repairs. When I mentioned I don t have that part, he started talking to me like I m stupid and talking over me. I actually needed a new heater hose assembly. Sent my dad up there since I m at work and they brought the technician out who told him they had already done the repairs even though I said NO. Said something to Stuart who told me he could put the old part back on but I d still have to pay for it. Was able to get a reduced price to $440 instead of $670 (which is not much of a discount) and took my car home. The next day my heat doesn t work. Spoke to the service manager and brought it back for them to fix without me paying for their mistakes. Picked my car up and it now has heat AND a nice new door ding courtesy of sutherland Nissan.
Comments: