Nicole Jones

Review of Direct Auto Insurance

This insurance company is by far the worst nightma...

This insurance company is by far the worst nightmare I've ever had to deal with. I got into an accident on 12/18/15 with a brand new 2015 equinox..... the insurance company took almost 21 days to give me an answer that they were going to fix my car!! This car in no way should've been fixed. The frame was damaged and all air bags deployed.... they had to replace the whole computer system, the radiator, new air conditioning unit,headlight, front bumper, frame repair and many more vital parts to my car. It took their body shop a month and a half to fix my car. I was finally able to pick it up today and you know what they gave me? A piece of junk!!! The paint is bumpy, the head light they replaced is scratched and foggy, the front bumper does not match up properly. They gave me the car back today and told me I could bring it back to get sanded and buffed..... they had this body shop put all after market and used parts on my car and fixed it the cheapest way possible. I've paid these jerks for full coverage on both my vehicles and this is what I get in return?!? I switched to Geico and I'm paying less per month and will get treated fairly if anything ever happens. I plan to find a lawyer to investigate this substandard insurance company that's screwing over people day after day. STAY FAR FAR A WAY FROM THESE JERKS!