I must say, how utterly upset I am. I ve had Subar...

I must say, how utterly upset I am. I ve had Subaru s for years , I even bought my current car from this very dealership But when it comes to bringing them in for service this place is absolutely terrible! First they tell me they need my car for 1 day to change a knock sensor, I bring it in and then they tell me they need more time and refused to give me a rental car because it was a Saturday. And that I have to go back and pick it up - mind you I live 20 mins away. Needless to say that Sunday when I got to my car the keys were locked in it and no one but a salesman was in the dealership and could not help me I had to go all the way back home to get the spare key to open it. I was also told that someone was going to call me to reschedule another day and never did I had to reach back out. But it doesn t end there. I finally get my car in almost 2 weeks later to get my car fixed and I was told that I would get it back next day, but they were doing me a favor by giving me Loaner. I then got multiple phones calls during the coarse of that week that my car won t be ready - with master mechanics I don t understand why it took over a week to fix my knock sensor when I was told it would take 1 day. And finally what broke the camels back was when I dropped the loaner car off back to Toyota. I was told I was being charged for not filling up the gas tank and would be charged over $5 per gallon to fill it up. When I was NEVER TOLD TO BRING BACK THE CAR WITH A FULL TANK OF GAS. I will NEVER go back to this Subaru and will never recommend this dealership for such HORRIBLE SERVICE.