Ashutosh Pandey

Review of Marriott International - Renai...

Hi, I stayed at Renaissance Schaumberg during 1-6 ...

Hi, I stayed at Renaissance Schaumberg during 1-6 Dec 2013 for a company business meet.
The hotel is good, although they charge extra uselessly for WiFi!!

The afterstay feedback and support is extremely POOR!
I had been requesting the hotel to send me a copy of my actual checkout bill since past 45 days.
I have called at the hotel atleast 12-15 times. Each time, the reception transfers my call to "accounting section" and to my astonishment all through the day, they are away from their desk.
Even when I escalated this to them, I was transferred to Director Finance who was again "out for some work". This is not acceptable. Had it been Singapore, where I live, heads would have definitely rolled for missing such "basic service"!

Ashutosh