Aica Chanliongco

Review of Shangri-la's Edsa Plaza Hotel

Booked 3 rooms and we were checked in late. Recept...

Booked 3 rooms and we were checked in late. Reception said it was because of the system being down. We booked rooms so that we can relax before the party at 6pm at the hotel but checking in that day caused us so much stress. 2 rooms were given to us around 4pm and the last one at 5:30pm!! Unbelievable! I so regret booking as it was easier to prep for the party from our home.

Also, I specifically asked for a different card issued by the concierge so as not to confuse my stuff from my relatives. Turned out, they gave all the stuff to my relatives who got their room first. They have their own card and I have my own. If we only have one card, I would understand if they gave my stuff to them but I have my own card!

Nothing special about the breakfast. But I look forward to having lunch/dinner at Heat.