J Singleton

Review of Orange Lake Resorts, Holiday I...

My family and I (9 people) stayed here for 5 days...

My family and I (9 people) stayed here for 5 days the week before Christmas 2017. Our villa was not updated. Several appliances were not in working order. The coffee pot was broken. The ice machine in the refrigerator was not working and the two front burners on the stove were not working. We called and had maintenance fix them but it was still an inconvenience each time we called. The fridge had brown liquid leaking from underneath. The dryer did not get hot to dry our clothes and we had to unplug the washer mid cycle because it had begun to overflow on the floor. We had to call several times to get sheets and pillow cases because none were in the unit for the pull out beds. The front desk staff was polite but the evening security guard at the gate nearest Publix was beyond rude to us on two occasions as we were coming back from Disney. My fiance and I attended the time share seminar which takes much longer than the 90 mins they claim. We were promised discounted theme park tickets for attending and that was a complete lie. We spent 4 hours listening to different people try to sell us and in the end we still had to buy the tickets online. But we wasted our whole morning. Needless to say we're beyond disappointed. The accommodations we had were not worth the $1100 we spent for 5 days. I sent them an email asking for a manager to contact me. It has now been a month and we have not heard from anyone. During the presentation they offered for us to come back again but it would cost us ANOTHER $1000. There is no way we would waste that type of money on Orange Lake. I would not recommend this resort for couples or those with teenagers. There are very few activities they will be interested in. If I were able to give less than 1 star I would. Our bed was also extremely uncomfortable. It squeaked and squeaked and was not secured properly. The heat distribution was also off because it was beyond cold in the bedroom nearest the front door which was the one we took as to not have the bedroom right across from the children. Don't waste your money.