Emily Schultz

Review of Cyberworks

Once they figured everything out, the service was ...

Once they figured everything out, the service was alright! If you want to hear from them you need to nag them. Here's the story: My computer wouldn't start up, and so I handed it over to them on the 19th of December, a Saturday. Well, I was told I would be given a call that Tuesday the 22nd, to let me know how the hardrive test was. Tuesday went by with no call, so I called at 5:55pm that day knowing they closed at 6pm. They said the technician would call me Wednesday. No call Wednesday morning. I call them again Wednesday at 4pm. really nice guy explains my computer stuff and the next step. I don't hear from them until after Christmas, which is understandable. However, they failed to inform me that they close an hour early on New Year's Eve so I arrived 20 minutes late to pick up my computer which was done that day. I had to wait till Saturday, January second, to get my computer. About 2 weeks after I dropped it off. I get that these things take time, but the lack of communication made this whole process quite frustrating. Plus, the guy who checked in my computer gave me crap about owning a Mac... Telling me pcs are so much easier to work on. I'm paying you boy, just fix my computer dammit.
My advice to you, don't give them your computer when it's close to a major holiday and hope the technicians aren't on vacation. Their service was pretty good when they finally got around to it.