I recently dealt with this company. They were exce...

I recently dealt with this company. They were excellent in every respect of their dealings. In particular:
1. My unit for repair was a Harman Kardon MS150 portable player (which is now a discontinued model) which had ceased to load CDs. Multicare issued me an RMA number, which tracked all movements of the unit through all stages. Their systems were highly efficient.
2. They quoted a fair price for the repair and return shipping for me to approve before starting the work.
3. Multicare replaced the defective part in the unit within a few days and advised me it was ready to be returned.
4. Multicare did not ask for any funds until the job was completed. Fairly rare these days!
5. Although I had sent them the unit from the UK, I requested that the unit be returned to my address in France. They quoted a fair shipping rate for this via UPS.
6. They dispatched the unit the same day I paid their invoice.
7. I received the unit within 36 hours at my address in France.
8. The packaging was really excellent with thick foam pads around the Harman Kardon box, then placed in an outer carton. Makes an Amazon carton seem really flimsy in comparison!
9. I plugged in the unit, and it is now working perfectly.

In summary, Multicare UK exceeded all my expectations at every level. I have nothing but the highest praise for the way they conduct their business.