Have called at least 10 times, never get a call ba...

Have called at least 10 times, never get a call back, sent 2 e-mails got one response the man agreed that there is problem with my machine. said he would talk to engineering dept and call me back the next day, three weeks have passed and no call. called today asked to talk to the President they promised to transfer the call but instead they hung-up on me. CUSTOMER SERVICE DOES NO EXIST AT THIS COMPANY. DO NOT BUY A SHOPSMITH