John Bian

Review of Embassy Suites East Peoria

Disappointing stay. I requested a early check in a...

Disappointing stay. I requested a early check in and received a reply email stating they would oblige. However, on the morning of our arrival I called to verify but was informed that they couldn't until the previous guest checks out at 11am and I would get priority from housekeeping. So a couple hours, I call to see if it was done and guest services tells me that by 1pm I would be able to check in. When I arrive at the agreed upon time, I was told that it was not ready yet and they would call me when it was ready. Three hours go by without a call, and I have cranky children waiting to unpack and get ready for their birthday party. I call them back, to explain and was rudely told that early check in was not a guarantee. Finally, at 4 pm when my regular check in time arrives we show up again only to find out it had been done an hour prior. I was so upset. Other than that, the rooms are decent sized and its located near the river front. The pool is small and full of unruly, unsupervised children running amok. Even the exercise room was full of underage kids doing whatever they wanted with no adults in sight and staff did NOT seem to do anything about it. This is ridiculous, I couldn't enjoy any of the amenities. Also, our sink was clogged, and there was hair in the mini fridge, and pubic hair by the toilet that did not belong to any of us. I will never stay here again.