Ethan Post

Review of Cueter Chrysler Jeep Dodge

I had an O2 sensor replaced on my wrangler and the...

I had an O2 sensor replaced on my wrangler and the mechanical service seems fine, but the price was high. The initial paperwork showed my CEL code and indicated that it was an O2 sensor (which I already knew) and the initial estimate of $98 was actually a diagnosis fee. This was misleading. After they looked at it further, they came back and told me it was going to be $365. They charged me $80 for the part and $250 (prorated) for an hour of work. In Grand Rapids, they quoted me $160 for the part and labor at Van Andel and Flikkema. That is way cheaper even if you add a $100 diagnosis fee. I would recommend looking around because Cueter is priced high (at least for this repair). The service manager was courteous and helpful during my inquiry about their high rates, but demographics do not explain the extreme cost differential between Grand Rapids and Ypsilanti. Hopefully they take my feedback into account. If I need another O2 sensor, I will be doing the repair myself. Lesson learned. Don't try to save time by letting the dealership do fairly simple jobs, even when in grad school.