I m currently staying in a junior suite here paid ...

I m currently staying in a junior suite here paid for with my Hilton points and am completely unimpressed. Unfortunately the negative reviews are the accurate ones. I ve stayed at other Curio Collection hotels and this is NOT what I was expecting. There was a long line at check in, as only one person was working. The map was barely legible because it had been copied so many times and the buildings numbers were super hard to read. We found our room, but could find no elevator to the second floor. There were no luggage carts to be seen anyway, so the stairs were unavoidable. The room is fine big and clean, but cheaply furnished. The bed is comfy though. There are two glasses in the room, no wine opener. When you call the front desk, no one picks up. One of our glasses broke so we called for replacement glasses and they brought paper ones and said for glass glasses we called the wrong number. ????? They could have said this over the phone. Anyway, we called room service like they told us to and it took another hour to get them. This is what I would expect from a Hilton Garden Inn or Homewood Suites something that s not full service. This is, however, advertised as a full service resort. The grounds are very pretty. It s a shame to see such a beautiful property go to waste like this.