Marina Strbac Review of Sheraton Maui Resort and Spa
Poor experience. Unfortunately we pre-paid for thi...
Poor experience. Unfortunately we pre-paid for this booking and got here as workers were on strike. We were NOT notified of the situation until after we arrived. The situation was down played to us and we had to get rather enquisitive to get any answers. Chanting would wake us up between 6 and 7am from workers wanting better treatement. Why isn't Sheraton management taking ownership of this situation? Discuss with the workers what they want - people come to your resort for a holiday, not to be yelled at by your staff! Managers who were left on premises showed no understanding, no service, no care, no food, no drinks, no service at all, YET we still paid full price! The words we got from the manager were: 'we have hundreds of people checking in every day' - I guess they don't care about individuals. How do we let corporations run like this? Disgusted at Sheraton Maui. If you are thinking of staying here, don't.
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