YMCA facility operations

YMCA facility operations
There are many nice things about this facility and all the workout equipment that is available.

I feel there are problems with staff allocations in the user areas where there is the equipment.
There never seems to be a member of the staff around to answer questions - Like proper use of an unfamiliar piece of equipment. I spent most of the other morning trying to figure out how to use a couple of machines that were new to me. But with no staff around, it was virtually impossible to have a productive workout - resulting in a waste of time for me.

It appears that there are plenty of staff in the administration branch at all times. This seems a bit unfair to us, the members and users. I see this as a feeling of not caring about the customer that much. Yes, we do get cleaning towels and spray bottles and the equipment is usually in good running condition.

With the large number of users it would be nice to be able to find help from staff . An example this morning of my frustration was that no one was around to help me. I went to the check-in desk and expressed my issue. He tried to help and informed me that a staff person would be in at 9:00 am. This does not help those that arrive early- 5-7 am.

My advice to you all at the Y: The customer should come first and be kept happy. I do not feel this is the case at present. Perhaps we are on administration overload and ignoring the need for staff on the floor This is my observation over the years.

I would ask the Board to examine the proper need and use of staff. Remembering that our Y is big business these days.

Thank you.

Tom Burnham, a member for many years