I go online to try and find a address to send the ...

I go online to try and find a address to send the payoff check and I call the call center to confirm and the automated answer machine confirms the address...few days later I call to check this time I talk to a customer service representative and she tells me that isn't even the correct state where you send it to...maybe I'm doing something wrong...or maybe they should be more organized...do not recomend