Went there with my wife for a friend's wedding. Wo...

Went there with my wife for a friend's wedding. Would have been a pleasant experience until the end where the hotel mixed up our passport during check in and gave us another couple's passport which nearly caused us to miss our flight. To be fair they did call me after I landed and apologised and would send me an email with hotel points and others for all the troubles but 2 weeks later and still nothing. Really disappointed coming from a well regarded international hotel, not what I expected at all.