Took my Escape in for 3 warning codes all having t...

Took my Escape in for 3 warning codes all having to do with the BLIS system left side. Scheduled the service for Friday on Monday online using their website. That is 5 days to have my appointment entered into their scheduling system. I come in at the appointed time, I am not in their system. I show them the email confirmation showing them why I made the schedule. They put me in for an oil change and a recall which I asked if I could include in the service. Waited 3 hours they changed my oil and did not look at the systrm warnings I brought it in for. I was told that they could not "recreate the problem". I started my Escape to the warnings came on. I was told that the tech only saw the oil change oworkforce. order. So this tells me that if a warning shows up while they are working on the car they ignore it because "hey it isn't on the sheet, not my problem". I was hesitant about bring my care here in the first place and it appears my hesitation was justified. Looks like I will spent another 2 hours minimum here after showing it to the service rep.