The hotel stuff is dishonest, disorganised and unh...

The hotel stuff is dishonest, disorganised and unhelpful. The management in this hotel seams to be nonexistent. After check out we realised we accidentally left my son's $185 electric toothbrush at the hotel. I called the hotel several times and each time I was transferred to housekeeping dept but housekeeper in charge name Olga wasn't picking up the phone. Finally hours later Olga returned my call and said that the person who clean the room (name Luisa) hasn't turn in or found the toothbrush. Olga was speaking to me with very arrogant tone and she even hung up on me. When I called again I was told by Chris who worked at the front desk that the manager of the cleaning department was on vacation and that the manager of the hotel was not available to speak with me. He also stated that he couldn't help me himself because housekeeping related issues were not part of his responsibility. In my opinion this hotel doesn't deserve 4 star rating, we regret we stayed there and we do not recommend this hotel to anyone.