DJ Carr

Review of Superior Care - Excellence in ...

Let me start out by saying that the floor nurses a...

Let me start out by saying that the floor nurses and aides were absolutely amazing!! Now with regard to the CEO and her administration, we are very disappointed and borderline disgusted with how she treated our family during the final days/hours or my Grandmother's life. Eleven days into the hospice care of my Grandmother, the CEO and her administration decided to create some new rules out of thin air. She told my family that we're going to have to limit the amount of visitors to three during the day, two during the evening and one at night. Making up new rules on a whim...Wow! So being that immediate family was visiting from 3 different states, they left us with little other choice but to transport her someplace else during her last few hours/days. Superior Care had no problem cashing $10,000 checks each and every month, but when it came down to the most critical moments of my Grandmother's end of life journey they essentially said, "sorry, it's time to go now". Just to give you an idea of the type of organization you'll be dealing with, they don't even allow REVIEWS on their FACEBOOK page. WOW! Only a company that's interested in DAMAGE-CONTROL won't allow the family of their patients leave a review! Very clever Superior Care, very clever. It's honestly quite sad an pathetic. I also want to reiterate how amazing the floor nurses and aides were.