The staff are so rude. My wife and 2 children who ...

The staff are so rude. My wife and 2 children who are 2 years old and 1 month old were charged an excess fee of $150 because my 2 year old son accidentally got pen marks on the sheets. Not only that they refused to let us stay another night when our car was broken down and it was snowing outside. I asked to speak to management and was told the exact same thing and were treated like we broke the law.. we have season passes and have been going to the mountain for years. I will never go back there and will tell everyone I know that the hotel in emmitsburg is half the price and a lot better hotel rooms. I will be reporting this situation to the better business bureau of Adam's county. Stay away!