Shanique Folkes

Review of Good Samaritan Medical Center

Appointment was made on October 8 for a breast bio...

Appointment was made on October 8 for a breast biopsy and a MRI October 20. Showed up for appointment only to be told I am only scheduled for a breast biopsy. After 20 mins of back and forth about the MRI (I was 100% sure my Doc order a MRI), I was told the order was ONLY for a breast biopsy. The nurse that prep me was initially rude upon greeting me, because I was late getting to the exam room (even though I was on time for my appointment). Her exact words were WHAT TOOK YOU SO LONG? I WAS GOING TO CANCEL YOUR APPOINTMENT. I told her I the front desk was trying to confirm if I had a MRI order. Her reply They could have asked me. You are only having a breast biopsy done. Why do you need a MRI anyway ? Even though she had my chart with recent test results and family history right in front of her. She was much nicer though when the doctor came in the room. The procedure is supposed to be the most painful part, but it was the easiest for me because of the AWESOME DOCTOR who performed it. She was friendly, informative and the biopsy was over before I knew it. I called my doctor office on my way home, and was told that the order was ALSO for a MRI. When I called the hospital with this info and to set up another appointment within that week, I was told by the scheduling department that the original order was in fact for both the biopsy and MRI. No apologies or admission of mistake on their part. Not even the courtesy to fit me in the schedule that week. I was told NO, we do not have anything available this week (even though they screwed up my original schedule/order). I have to wait another month before I can be scheduled. Simple error like that can make a HUGH difference in a patient treatment. I could see and hear the sighs,
annoyance and the attitude in these ppl faces and voices. I will not say ALL, but some of these ppl do not care one bit.