I booked a room and paid for it upfront for a nigh...

I booked a room and paid for it upfront for a night in oct 2020 as a surprise . i then found out another hotel had been booked for a few days as a surprise for me. I rang the gibson and was talking to a lovely member of staff called fatima. I had to ring back the next day to talk to soneone in bookings to be told they wouldnt cancel. Now i can understand if my booking was in a day or to and them not to cancel but ten months away its not as if they wouldnt be able to let room for that night. So disappointed