I called the day before and spoke with three diffe...

I called the day before and spoke with three different people about a vehicle. Gabino on the phone, Jakelin via text and email, and Katie on the phone again. I was concerned about an accessory that was included in the quote I was sent. Gabino told me via text that it was already installed on the vehicle. After speaking with Katie and expressing my concern about this add-on, she said "we're not willing to lose you over a couple hundred dollars" and encouraged me to make an appointment.

Upon arriving, there are signs posted requiring face masks, however, many employees were not wearing them correctly and had them either under their noses or pulled towards their chin. I checked in at the front desk and no one seemed to know who Katie was, but Alec was willing to help me out.

After test driving a couple of cars, I made it clear that I was prepared to buy and had financing pre-approved. Alec sat us back down and presented me with a price sheet of what the car would sell for if I took it today, which was the sticker price advertised on their website. After expressing my concerns about the edge guards and that there are comparable or newer models nearby for less that what he is offering, Alec then asked "what would it take to earn your business?" and left us to talk it out and write our ideal price on his estimate. After coming to a decision on what we'd be comfortable with paying, another person took over the transaction, briefly introduced himself, grabbed the paper I wrote on, and brought it to what I assume is the managers office. We did not speak to Alec from this point.

This person insisted that the price offered was quite a deal and in the 99th percentile and that the only vehicle to beat his price was hundreds of miles away. I countered that it's not comparable to the prices I located myself, and this person revealed that he had no idea that I even wrote a counter offer on the sheet he took back, so he had to go back to get it. The most he was willing to negotiate on was adding the edge guards for free, which I already made known that I was not interested to begin with. It was clear that he was not willing to drop anywhere below sticker price despite providing him with several comparable options that went for far less than what he offered. I was told to "go and look elsewhere" several times and felt as though they just wanted me out the door instead of being treated as a serious buyer.

Unless you're interested in being treated like someone that thinks sticker price and free add-ons that provide no real value are a deal, I would not recommend this place to someone looking to purchase a vehicle.