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This visit was a mess. Their beginner lifts were d...

This visit was a mess. Their beginner lifts were down in the Village, so they shuttled folks from there to the Judah side via 4 person atv. Our friends waited over 30minutes just for one to show up. He ended up driving himself and his son in theor own car. I put my daughter and her friend into a beginner ski lesson, only to find out that the instructor assigned had gone home earlier in the day due to a family thing. You'd think they would've reassigned us as soon as he left. Anyway, they scrambled and found a replacement... 15 minutes after our start time (1hr lesson). The instructor was great though. However, my daughter and her friend were the last lesson of the day (3PM to 4PM) and yet we still had to buy lift tickets for them even though there were no beginner lifts running in the Village and they never left the bunny area. I wouldn't complain if they actually rode a lift... but in an hour class at the end of the day, what's the point of charging me if your beginner lift is down? Another thing is that the rental equipment staff, while very helpful and nice when around, pretty much disappeared after I turned in the rental skiis. I went upstairs with their boots and helmets after being told i would get "scanned out" and just dumped them in the piles.. because that's what another renter did after he had no contact with any Staff either. I used to ski Sugar Bowl in my younger days and liked it. I'm probably never going back at after this experience. 2 Stars just because the staff were always pleasant when they were around. Operationally though, I'd give them a zero.

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