I would like to share my terrible experience at th...

I would like to share my terrible experience at the Point of Annapolis leasing office. Originally about a month ago I went there with my husband in person and was assigned to representative Kimberly. She showed us a demo 2 bdr apartment and we have decided to monitor prices for couple of weeks before we make a final decision. Since the first visit we called leasing office twice, and both times they were too busy to update us on pricing so that my husband had to come to the office in person. Yesterday, I called the office third time in a month, and after waiting for 5 mins to speak to Kimberly, I ve been told that she is on the meeting and will call me back. The other representative Gerry said she won t give me update on prices because she is going to the same meeting. No one called us back that day.. So that my husband went again to the office in person, and I was listening to the conversation over his cell phone.
We found out the rates went down and were ready to pay application fee and sign the lease for 12 months. I ask them about the advertisement for free rent on their website, and Kimberly said they do not offer any special deals (False advertisement). After I mentioned that we have a service animal and she said it s fine but we have to pay a fee for a pet. I have explained that service animal is not a pet and under the law of fair housing they are not allowed to charge us fee. Kimberly said that they can charge any fees they want. I asked her to put in writing how much we will have to pay for a service animal and she refused saying she won t give us any written confirmation. I told her that this is illegal and said I will speak to her manager as well as write a review on their website. Kimberly refused to speak to me after that, she gave a cell phone back to my husband and kicked him out of the office saying she won t let us rent an apartment there. My husband tried to speak to a manager who was seating in a separate room with open door so that she was aware of situation, but Kimberly said she will not let him talk to the manager because manager is getting ready to go home Then she added that it s effortless to speak to the manager, because Kimberly is a property curator and manager will have stick up for Kimberly.
I hope that Panco mgmt can get the situation resolved and make sure prospective customers as well as tenants are treated respectfully and remind leasing office of their job responsibilities. I felt like Kimberly is not aware of her duties and treated us as we were asking to stay at her house. This behavior costed a company at least 20 thousand dollars..