The lady doing visas was very rude and wasted time...

The lady doing visas was very rude and wasted time by sending us back to take out some documents she didn t need when all she had to do was return the unnecessary documents and accept the application. When I went back to the counter I was told to come back an hour later because it was a few minutes past 12pm (I first submitted the documents around 11:30am). Unbelievable. The receptionist was ok. I thought Japanese people were supposed to be polite and efficient. I assume the people giving negative reviews based on a certain rude lady are all talking about the same person.